Delivery & returns
At makeitlive, we believe that the journey of acquiring a cherished piece should be as refined as the item itself. Our commitment to thoughtful service extends to every aspect of delivery and returns, ensuring a seamless and confident experience from your initial selection to its arrival and beyond. We prioritise reliability, care, and transparency, reflecting the timeless elegance of our collections.
Frequently asked questions
Find answers to your most common questions about how we handle delivery of our exquisite pieces and our straightforward approach to returns. We’ve designed our policies to be clear, fair, and reflective of the quality and care you expect from makeitlive.
How quickly can I expect my makeitlive order to arrive, and what are the delivery options?
We prepare and dispatch most orders within 1–2 business days. For our UK customers, standard delivery typically arrives within 2–5 business days, offered at a modest flat rate, with complimentary shipping available on higher-value orders. If you require a faster service, express delivery usually arrives within 1–2 business days for an additional fee. International shipping is also available to select destinations; delivery times and costs are calculated at checkout. Every order is securely packaged and fully tracked.
What is makeitlive's approach if I'm not completely satisfied with my purchase?
We want every piece from makeitlive to feel truly right. If you are not completely happy, we offer a straightforward returns experience. Items can typically be returned or exchanged within 14 days of delivery, provided they are unworn, in their original condition, and include all original packaging and tags. Once carefully inspected, refunds are issued to the original payment method, or an exchange can be arranged.
Where in the world can makeitlive deliver its beautiful items?
We are pleased to offer delivery both within the UK and to a wide range of international destinations. We currently ship across Europe, North America, Asia, and select regions worldwide. Delivery availability and costs will be clearly displayed at checkout. Wherever your order is travelling, each piece is carefully prepared, securely packaged, and fully tracked, ensuring it arrives with the same intention and attention with which it was chosen.
What's the easiest way to return an item, and what should I remember about its condition?
Our returns process is designed to be as simple as possible. To initiate a return, please contact our support team at [[email]] or submit a return request through your order confirmation. Clear instructions will be provided. Items must be returned in their original condition — unworn, unused, and with all tags, packaging, and accompanying materials intact. We recommend initiating returns within the stated window and using a tracked delivery service for peace of mind.
Experience makeitlive's effortless service
At makeitlive, every detail, from our meticulously curated collections to our seamless delivery and returns, is crafted with you in mind. Discover the enduring style and exceptional craftsmanship that define our brand. We are here to ensure your experience is as refined and satisfying as the pieces you choose.